Last updated: 12 August 2026
Rapid PC Rescue is a UK business partnership providing computer repair, technical support, remote support, data backup and website-related services.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and the rights you have under UK data protection law.
Rapid PC Rescue is responsible for the personal information described in this Privacy Policy where we determine how and why that information is used.
You can contact us about privacy or data protection matters at:
Rapid PC Rescue
41 Morse St
Burnley
BB10 4LS
Email: moc.eucsercpdipar@ydna
Depending on how you contact us and which services you use, we may collect information including:
When you use our website, certain technical information may also be collected, such as your IP address, browser type, device information, pages visited and the date and time of your visit.
If you contact us through our website, we normally ask only for the information needed to respond to your enquiry, such as your name, email address, telephone number and message.
Our website uses Tawk.to to provide live-chat functionality. Information you enter into the live chat may be processed through Tawk.to in order to provide this service.
Please avoid sending sensitive personal information through our contact forms or live chat unless it is necessary.
When diagnosing, repairing, upgrading, recovering, transferring or backing up a computer or other device, it may be necessary for us to access information stored on that device.
This may include personal files, photographs, documents, emails, account information or other data belonging to you.
We only access information where reasonably necessary to provide the service you have requested and do not intentionally inspect personal files that are unrelated to the work being carried out.
Devices may contain sensitive or special-category personal information. We do not seek to collect or use this information for our own purposes and aim to minimise unnecessary access to it.
Customers are encouraged to maintain a current backup of important information before providing a device for repair whenever possible.
Where we create or temporarily retain a copy of customer data as part of a backup, repair, recovery or data-transfer service, it is normally retained for up to 30 days after completion of the work.
After this period, the backup will normally be deleted unless we have specifically agreed another retention period with you.
Once the service has been completed, you remain responsible for maintaining your own long-term backups.
We use Zoho Assist to provide remote technical support.
Remote access is only carried out with your knowledge and permission.
During a remote-support session, we may be able to view information displayed on your screen and access files, settings or other information where necessary to complete the work you have requested.
When we build, maintain or provide technical support for a client’s website, we may occasionally have access to personal information controlled by that client, such as website enquiries, customer information, email accounts or e-commerce records.
Where we process this information solely on the client’s instructions, the client remains responsible for determining how and why that information is used, and Rapid PC Rescue acts on their behalf.
We only access such information where necessary to provide the agreed website or technical-support service.
We may use personal information to:
We do not currently send newsletters or use customer details for email marketing.
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following:
We may process information where it is necessary to provide a service you have requested or to take steps at your request before providing that service.
For example, we may need your contact details and information about your device or website in order to diagnose a problem, prepare a quotation or carry out repair work.
We may process information where it is necessary for our legitimate business interests and those interests do not override your rights and freedoms.
These interests may include:
We may process and retain information where necessary to meet legal obligations, including accounting and tax requirements.
Where consent is required, such as for certain non-essential website cookies and analytics technologies, we rely on your consent.
You can withdraw or change your cookie consent using the cookie settings provided on our website.
We currently use services including:
These services help us understand how our website is used, identify technical issues and improve the website.
Where analytics or similar technologies require consent, they are blocked until you make a choice through our cookie-management system.
We use Complianz to manage cookie consent on our website.
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly. Other cookies, such as certain analytics cookies, are optional.
Where consent is required, optional cookies will not be set until you have actively consented to them through our cookie banner.
You can accept, reject or change your choices through the cookie settings available on our website.
Some third-party website features may remain unavailable until the relevant cookies have been accepted.
More detailed information about the cookies used on our website is available through our Cookie Policy and cookie settings.
We do not take payments directly through our website.
Customers normally pay by cash or bank transfer. We may occasionally accept payments through PayPal.
Where PayPal is used, payment information is processed by PayPal under its own privacy terms. Rapid PC Rescue does not receive or store your full PayPal account or payment credentials.
We do not sell personal information.
Where necessary to operate our business or provide our services, information may be processed by trusted service providers that provide services such as:
Providers we currently use may include Zoho, Tawk.to, Google, Microsoft, Hostinger, IONOS and PayPal.
We only share information where reasonably necessary for the relevant service, where you have asked us to do so, or where required by law.
Some of the technology providers we use operate internationally and may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard is in place as required by UK data protection law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for relevant legal, accounting, support or dispute-resolution requirements.
Our usual approach is:
We may retain information for longer where we are legally required to do so or where it is reasonably necessary in connection with a dispute or legal claim.
You may ask us to review or delete information we hold about you. We may need to retain certain information where we have a legal obligation or another lawful reason to keep it.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no electronic storage system, computer system or internet transmission can be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law may give you rights including:
These rights are not absolute and may depend on the circumstances and the lawful basis on which your information is being processed.
You will not normally be charged for exercising your data protection rights.
To exercise your rights, contact us at:
moc.eucsercpdipar@ydna
We may ask for information necessary to confirm your identity before responding.
If you are concerned about how we have used your personal information, please contact us so we have an opportunity to investigate and resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Our services are primarily intended for adults.
We would normally expect a parent, guardian or other responsible adult to arrange services on behalf of someone under 18.
We do not knowingly use our website to collect children’s personal information for marketing purposes.
Our website may contain links to websites operated by third parties.
Rapid PC Rescue is not responsible for the privacy practices or content of external websites. We recommend reviewing the relevant privacy policy when visiting another website.
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The date at the top of this page shows when this policy was last updated.
For questions about this Privacy Policy or how we handle personal information, contact:
Rapid PC Rescue
41 Morse St
Burnley
BB10 4LS
Email: moc.eucsercpdipar@ydna
