Last updated: 30 September 2026
Rapid PC Rescue is a partnership and is the data controller for the personal information described in this privacy policy.
Address: 41 Morse Street, Burnley, Lancashire, BB10 4LS, United Kingdom
Email: andy@rapidpcrescue.com
Telephone: 07929 029 476
This policy explains how we use personal information when you:
Because Rapid PC Rescue provides technical services as well as operating this website, this policy covers relevant personal information handled in connection with both the website and those services.
Depending on how you contact us and the services you use, we may collect:
When you use our website, technical information may also be processed, including:
You are not legally required to contact us through the website, although we will need sufficient information to respond to your enquiry or provide a requested service.
Please avoid including unnecessary confidential or sensitive information in website messages or live-chat conversations.
We may use personal information to:
We do not currently use customer contact details to send newsletters or routine email marketing.
Our lawful basis depends on why personal information is being used.
We may process personal information where this is necessary to provide a service you have requested or to take steps at your request before providing that service.
For example, we may need your contact details and information about your computer, device or website to diagnose a problem, prepare a quotation or carry out agreed work.
We may rely on our legitimate interests where appropriate.
These interests include:
We may process or retain information where necessary to comply with legal obligations, including applicable accounting and tax requirements.
Where consent is required for optional website technologies such as certain analytics cookies, we rely on your consent.
You can change or withdraw your cookie choices using the cookie-preference controls available on the website.
When diagnosing, repairing, upgrading, recovering, transferring or backing up a computer or other device, it may be necessary for us to access information stored on that device.
This may include personal files, photographs, documents, emails, account information or other data belonging to you.
We only access information where reasonably necessary to provide the service you have requested and do not intentionally inspect personal files that are unrelated to the work being carried out.
Devices may contain confidential or sensitive information. We do not intentionally collect or use such information for unrelated purposes and aim to minimise unnecessary access while carrying out technical work.
Customers are encouraged to maintain a current backup of important information before providing a device for repair whenever possible.
Where we create or temporarily retain a copy of customer data as part of a backup, repair, recovery or data-transfer service, it is normally retained for up to 30 days after completion of the work.
After this period, the temporary copy will normally be deleted unless another arrangement has been agreed with you.
Once the service has been completed, you remain responsible for maintaining your own long-term backups.
We use Zoho Assist to provide remote technical support.
Remote access is carried out with your knowledge and permission.
During a remote-support session, we may be able to see information displayed on your screen and access files, settings or other information where reasonably necessary to complete the work you have requested.
When we build, maintain or provide technical support for a client’s website, we may sometimes have access to personal information controlled by that client.
This could include website enquiries, customer information, email accounts, website administration information or ecommerce records.
Where we process this information solely on the client’s instructions, the client remains responsible for deciding how and why the information is used, and Rapid PC Rescue acts on the client’s behalf.
We only access this information where reasonably necessary to provide the agreed website or technical-support service.
Information submitted through our website contact form is sent to us by email.
Our website and associated website email services are hosted by Hostinger.
We use information received through the contact form to respond to enquiries, understand what help is required, prepare quotations and manage related correspondence.
The website uses Tawk.to to provide live-chat functionality.
If you choose to use live chat, Tawk.to may process information needed to provide the service, including information you enter into the conversation and technical information relating to your browser, device or connection.
Tawk.to may also use cookies or similar technologies in connection with the service.
Our website is hosted by Hostinger.
Providing website hosting may involve processing technical information such as IP addresses, website requests, server logs, diagnostic information and backups.
We use website-security technology, including Wordfence, to help identify malicious activity, unauthorised access attempts and other security threats. This may involve processing IP addresses, request information and security events.
Cloudflare Turnstile is used on website forms to help distinguish genuine visitors from automated activity. Cloudflare may process technical information about the browser, device and request in order to provide this protection.
We use Google Analytics to help us understand how visitors use the website.
Google Analytics may process information such as:
Where consent is required for analytics cookies or similar technologies, our lawful basis is consent.
We use Complianz to provide the website’s cookie banner and preference controls. You can use these controls to accept, reject or change your choices.
For more detailed information about cookies and similar technologies, please see our Cookie Policy.
The website displays customer reviews using Trustindex. Review content is sourced from Google and may be loaded using services provided by Trustindex.
When third-party website content is loaded, the relevant provider may receive technical information about the request, such as an IP address and browser or device information.
Our website may also contain ordinary links to external websites or social-media services. Following one of these links will take you to a third-party service whose own privacy practices will apply.
We do not take payments directly through our website.
Customers normally pay using methods agreed with us, such as cash or bank transfer. We may occasionally accept payment through PayPal.
Where PayPal is used, payment information is processed by PayPal under its own privacy terms. Rapid PC Rescue does not receive or store your full PayPal account or payment credentials.
We may retain information relating to invoices and payments where required for accounting, tax and business-record purposes.
We do not sell personal information.
Where necessary to operate our business, website or provide requested services, personal information may be processed by providers including:
These organisations may act as processors on our behalf or as separate controllers depending on the service and circumstances.
We may also disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Some of the technology providers we use operate internationally. This means personal information may sometimes be processed outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, appropriate safeguards or another transfer mechanism recognised under UK data-protection law will apply where required.
You can contact us for further information about international processing relevant to your personal information.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, support or dispute-resolution requirements.
Our usual approach is:
Information contained in backups may remain until the relevant backup reaches the end of its normal retention cycle.
We may retain information for longer where required by law or where reasonably necessary in connection with a dispute or legal claim.
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
However, no electronic storage system, computer system or internet transmission can be guaranteed to be completely secure.
Depending on the circumstances, UK data-protection law may give you the right to:
These rights are not absolute and exemptions or conditions may apply.
Where we rely on legitimate interests to process your personal information, you have the right to object to that processing in certain circumstances.
To exercise any of your rights, contact us at andy@rapidpcrescue.com.
We may ask for information reasonably necessary to confirm your identity before responding.
If you have a question or concern about how we use personal information, please contact:
Rapid PC Rescue
41 Morse Street
Burnley
Lancashire
BB10 4LS
United Kingdom
Email: andy@rapidpcrescue.com
Telephone: 07929 029 476
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
You can find information about making a complaint at ico.org.uk/make-a-complaint/ or telephone the ICO on 0303 123 1113.
We may update this privacy policy where our services, the website, the technologies we use or applicable legal requirements change.
The date at the top of this page shows when the policy was last updated.
