Your Live Support service only a chat away.

100% Satisfaction Guaranteed!

(If you’re not happy with our service you don’t pay us a penny)

Let us take care of your PC anytime anywhere.

We operate a NO FIX NO FEE policy, which means if we can’t provide a solution to your problem, then it costs you nothing.
Evenings and weekends are not a problem! We often operate outside of normal office hours AT NO EXTRA CHARGE!

Remote Services

Here at Rapid PC Rescue we can assist you remotely and show you the problems as you watch. We will never access your personal files or emails, unless you ask us to. Remote Pc Support is fast, cost effective and available to all (Assuming you have a working internet connection, remote support is available to you anywhere in the world). All communications between us are encrypted and all sessions are initiated by and completely under your control, you can terminate a remote session at any time. We can’t access your computer without your express permission.

It costs only £25 to have your problem fixed

GBP – British pound £
USD – United States dollar $
EUR – Euro
CAD – Canadian dollar $
CZK – Czech koruna
GBP – British pound £

What we can do for you remotely

  • Clean your pc of viruses and spyware
  • Identify and eliminate spyware applications
  • Setup email accounts, printers and other peripherals
  • Install and/or uninstall software
  • Perform backup
  • Tune up and troubleshoot your pc
  • Solve windows errors and computer glitches
  • Teach you the best way to maintain your computer
  • Tuition for all ages + video of your private session available to download (free of charge)
  • We can provide assistance in English, Slovak and Czech
  • General pc advice and much more

What are Remote support limitations

There are some issues that we are not able to fix remotely and an onsite visit would be necessary, for example:
Network/Internet connection problems (this service relies on a working internet connection), Hardware problems e.g. router, memory, Hard Drive or other problems that cause your machine not to start-up or affect its internet connection (also in most cases we can usually help you diagnose a hardware issue)

Please don’t hesitate to contact us even if you are unsure what your problem is, we are always happy to help.

No contract, No Payment Up Front, No monthly fees. Just a one off payment of £25 once we have fixed your computer.

Home Services

We care about our local residents and businesses who we think deserve affordable prices and a quality, reliable service. We pride ourselves on quality customer care and quick response to all our clients. So if your computer is causing you unnecessary stress, contact us now at Rapid Pc Rescue for your peace of mind!

What we can do for you at your home and/or our workshop:

  • Hardware, software upgrades & installations
  • Home broadband, Internet & Email setup
  • Wired & wireless networking solutions
  • Data backup and recovery services
  • Laptop power socket, motherboards, keyboards, hard drives repairs or replacements
  • New desktop PC’s and laptops to required specifications
  • Pick-up and drop off service (within our local area)
  • All computer related software & hardware issues
  • Free collect and return service in Burnley area

Repairs at your home . . . . . £35

Desktop or Laptop Repairs including full onsite setup . . . . £65 – £75

Prices are excluding the cost of parts, if needed.

We offer a prompt, convenient on-site services with no callout charge. As we are not a shop trying to sell you our products, we can give you impartial and honest advice to ensure you get to choose from the best options available for your situation. All help and advice is given in a personal, friendly, understandable, straightforward way, no matter what level of computer knowledge you may have.



Hi Everyone

Katarina and I have been running our business, providing IT services, solutions, knowledge, advice, repairs and tuition in and around our local area since the summer of 2006.

We are both interested (geeky I know) in any item of equipment which is supposed to have an internet connection.

Over the years we have amassed many customers/clients in and around our local area (Burnley, Lancashire – North West England)

We would like to continue on our journey of providing an exemplary service to our existing family of customers. Whilst at the same time welcoming newcomers into our fold, helping to simplify the understanding of related technology for those in need, by providing a remote service which is more than competitively priced.

Hope to hear from you in the near future
Andy and Katarina

Our mission is to provide expert and friendly support to our customers for all of their common pc problems and proactively help prevent future problems.


There is almost always somebody in the office to answer a question, take a call, reply to an email or chat with you online. So feel free to drop us a line any day or night of the week or weekend.

You can contact us in a number of ways:

Send us an email at :


Call us on a UK phone number:

07929 029 476

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